Service Level Agreement

Within the scientific literature on Emergency Medicine, numerous indicators have already been determined for measuring the quality of emergency assistance. The NRDGH/CNSMU determined a Service Level Agreement (SLA) on this basis. This is an agreement between the federal government and the ambulance services, whereby performance indicators and quality requirements are agreed upon. After all, various conditions require a quick response. For this reason, it was agreed in the relevant SLA that a timespan of fifteen minutes between a call to 112 and the arrival of an ambulance team at the scene should be guaranteed, on average, in 90% of cases.

The introduction of AMBUREG recording enables the monitoring of ambulance activity and response times, which makes it possible to check whether the SLA is being complied with in Belgium.